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Expert · Self-paced learning

Organisational Resilience Engineer

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Which service must your organisation sustain under pressure? Examine what that service depends on, what preparations already exist and where improvements are needed. Develop a resilience diagnosis, a 90-day plan for your area and a brief for the next management decision.

Examine three connected processes in your area and their shared resources. Use incident information to develop improvements, redesign a handover or decision process and record owners and tasks in a 90-day plan. Work with authorised information from your organisation or a case used throughout the course.

In the case, order intake, dispatch and delivery depend on an externally operated planning system. The budget cannot cover both general training and a tested fallback. Select three improvements, explain your priorities and work through the fallback using available resources and time. Adjust the plan when a handover fails.

What you will work on

  • Assess a defined area using evidence about leadership, learning, processes and dependencies
  • Evaluate disruption impacts for three processes and improve a handover or decision process
  • Justify three action priorities against alternatives, including cost and effort assumptions
  • Trace the loss of a shared resource through all three processes

Who it is for

  • Resilience leads
  • Business continuity and risk managers
  • Cross-functional improvement leads

Topics

  • Mandate, critical services and stakeholders
  • Culture, leadership and learning from incidents
  • Roles, decision boundaries and handovers
  • Disruption impacts for three processes and recovery priorities
  • Partner dependencies and cooperation needs
  • Connections between continuity, risk, security and HR
  • Dependencies, information gaps and diagnostic assumptions
  • Prioritising under resource constraints and documenting budget assumptions
  • Action sequencing, ownership and progress reviews

Your result

Your workbook links three processes and their shared resources to a fallback that you have worked through using available resources and time. The 90-day plan records who owns each improvement and which handovers need to work.

Prerequisites

Experience of organisational processes and authorised information about one area, three connected processes, their resources and disruption evidence. An anonymised case or a course case can be used.

Format and approach

Planned self-paced study with approximately 16 hours of work, an individual draft and self-checks with explanations. The self-checks help you revise your work.

Planned learning time: 16 hours

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Expert · Classroom / In-house

Organisational Resilience – ORE Workshop

Organisational resilience depends on how leadership, processes, resources and cooperation interact. Your leadership team examines a part of its organisation, bases its assessment of strengths and gaps on concrete observations and develops a prioritised action plan with responsibilities and initial steps for the next 90 days.

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