Foundation · Self-paced learning
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You work on a task from your own area, such as answering recurring service enquiries. Using a supplied workflow template, you map the steps from receiving a request to checking the response. You choose the sources and decide what a response must contain. You then try the workflow with two examples: one has all the information needed, while the other is missing an important detail. You check the outputs against the sources and repeat one test with the same inputs. Use any differences to improve the workflow and decide when a person needs to step in.
A service case with an FAQ and two sample enquiries illustrates each step. Finally, you compare the new workflow with your current approach, including the time needed for checking and correction. You record how your team can use and review the workflow next.
Keep a personal AI work card containing your task, selected sources, review criteria, improved instructions and worked examples. Reuse the procedure for the next suitable task.
Your AI work card records the task, sources and review criteria. Together with the completed checklist and two examples, it helps you reuse the workflow for suitable tasks and check responses for missing information and support from sources.
Professional responsibility for processes, projects or teams is expected. Programming skills and your own API key are not required.
The course is planned as HTML-based self-study. You work with a workflow template, a service case, two sample enquiries and OpenCode. Short dialogues, step-by-step help and annotated examples support you as you work on your own task.
Planned learning time: 3 hours of active learning, plus breaks
