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Advanced · Self-paced learning

Business Continuity Essentials for Managers

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Create a first continuity plan for a critical process in your organisation. Define the minimum service needed during a disruption, its dependencies and the steps for recovery. The plan records responsibilities, assumptions and open decisions for discussion with the process owner.

Create a continuity plan for one critical business process. Define the minimum service needed during disruption, who activates contingency operations and the people, systems and providers required. Then describe the steps for recovery.

In the course case, the order system is unavailable for eight hours. Two rather than four staff are available and the customer list is an older export. Process six orders using the manual fallback, assess the time available and revise your plan. Work with authorised organisational information or the course case.

What you will work on

  • You scope one critical process and justify its minimum service level, priorities and dependencies.
  • You create a minimal continuity plan covering activation, measures, resources, recovery and communication.
  • You work through six orders in the course case with limited staff and time.

Who it is for

  • New business continuity coordinators
  • Operations and process owners taking on continuity responsibility
  • Risk or compliance managers preparing a first continuity draft

Topics

  • Mandate, process boundary and decision context
  • Critical outputs and interruption effects
  • Dependencies on people, systems, suppliers and information
  • Priorities, minimum operating level and recovery
  • Measures, roles, resources and communication paths
  • Reviewing, revising and discussing the plan before its first use

Your result

Your continuity plan records who activates contingency operations, which tasks use fallback resources and how the process resumes. You have worked through one section in the case.

Prerequisites

Experience with process work or risk management is helpful. Use authorised information about one process or work with a course case.

Format and approach

The self-paced course is planned for six to eight hours. Use working templates and guidance to check your work and revise your plan. Core tasks can be completed without a coach or personal feedback.

Planned learning time: 6–8 hours

Enquire about this course

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