Advanced · Self-paced learning

Building a Crisis Management Team

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A crisis management team needs a clear mandate, reachable people in key roles and defined decision routes. Draft crisis management arrangements for your organisation and examine them against an escalation case. The result is a crisis management team charter for discussion with senior management.

Draft a crisis team charter for your organisation or a course case. Define when the team convenes, who takes each role and who can make decisions. Prepare alerting materials and an agenda for the first meeting.

In the case, the crisis team lead is unavailable. The deputy can be reached but may approve only up to 10,000 euros; a necessary replacement purchase costs 20,000 euros. Establish who can decide and how to reach procurement, then update the role arrangements.

What you will work on

Define the mandate and activation boundaries for a crisis management team in your organisation
Assign roles, decision rights and deputies
Work through the first meeting when procurement authority is missing

Who it is for

Crisis management leads
Managers tasked with establishing crisis management arrangements
Prospective crisis management team leaders

Topics

Distinguishing line management, the operational response organisation and the crisis team
Mandate and activation
Roles and deputies
Alerting and escalation routes
Initial meetings and working rhythm

Your result

Your crisis team charter includes alerting, roles and deputies, an agenda and an action log for the first meeting. Take it forward with management.

Prerequisites

Knowledge of your organisational structure and authorised information about decision routes. An anonymised case or a course case can be used.

Format and approach

Planned as five to six hours of self-paced study, applying the material in writing to an organisational case and using self-checks with explanations.

Planned learning time: 5–6 hours

Enquire about this course

Building a Crisis Management Team

What you will work on

Who it is for

Topics

Your result

Prerequisites

Format and approach

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