Advanced · Self-paced learning
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Work through an incident or exercise and bring the resulting actions together on a board. For each action, record the task, owner, deadline and an appropriate effectiveness check. Separate observations from possible causes and identify missing information.
In the course case, training was completed after a late escalation, but a later test shows that a contact still cannot be reached. Develop a reachability rule with a deputy and apply it to sample contact attempts. Use the result to specify a correction and the next review date.
A planned course tool links reports to their origin, open questions and follow-up actions. Keep your case file and update it when new information arrives.
Your action board links observations to tasks, owners and deadlines. The worked contact attempts show how to assess whether a reachability rule works.
You need experience in leadership, quality, security or emergency management. Access to a documented case and to colleagues responsible for causes and implementation is useful; where data are confidential or unavailable, a structured substitute case is provided.
Planned as self-study requiring approximately three to four hours and written case work.
Planned learning time: 3–4 hours
