What does your area need to maintain important services during disruption? Use a resilience checklist to examine resources and deputies, identify gaps and organise initial improvements. Keep the completed checklist to review preparedness again later.
Examine the services in your area and record the people, systems and external partners needed during disruption. Use a checklist to establish which preparations are supported by evidence and which questions remain open. Select three improvements and keep the completed checklist for your next review.
In the course case, two names are listed as deputies but both are absent at the same time. The substitute cannot authorise the required supplier. Review the reports, identify someone available and authorised, and write the first instruction or choose an interim alternative.
What you will work on
Map principal services and dependencies within one area
Distinguish preparations supported by evidence from assertions and unresolved questions
You check whether a claimed deputy is available and authorised.
Who it is for
Business unit leaders
Site and functional managers
Managers responsible for critical services
Topics
Resilience as a leadership responsibility
Business services and dependencies
People, technology and external partners
Preparedness claims and unverified assumptions
Three priorities for area management
Your result
Your checklist records critical services, resources and deputies in your area. It contains questions and next steps for reviewing preparedness again later.
Prerequisites
Knowledge of your area’s work and authorised access to information about essential resources. For participants without authorised area data, a course case is planned as an alternative.
Format and approach
The self-paced course is planned for three to four hours. You map your area’s services and dependencies and use self-checks with explanations.
Which service must your organisation sustain under pressure? Examine what that service depends on, what preparations already exist and where improvements are needed. Develop a resilience diagnosis, a 90-day plan for your area and a brief for the next management decision.
During a power outage, a water service needs a contractor's mobile pumps. The contractor also serves other customers and needs water for its own operations. Determine what minimum service remains possible under those conditions.
Create a first continuity plan for a critical process in your organisation. Define the minimum service needed during a disruption, its dependencies and the steps for recovery. The plan records responsibilities, assumptions and open decisions for discussion with the process owner.