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Advanced · Self-paced learning

Crisis Leadership and Decision-Making

Inquiry This course is not yet bookable.

Crisis leaders must make and explain decisions with incomplete information. Work through a leadership decision from your organisation or a course case, compare options and write instructions. Your guide records who decides, which counterarguments matter and when to review the decision.

Work through a leadership decision from your organisation or the course case. Record facts and assumptions, compare options and write an instruction with an owner, deadline and feedback requirement. Set a time to reassess the decision.

In the case, a possible defect threatens operations; its cause and timing are uncertain. Compare a temporary stop with 15 minutes of restricted, monitored operation. Consider the consequences of both and reassess the decision as the situation changes.

What you will work on

  • Define a crisis question in terms of the assignment, known facts and conflicting objectives
  • Compare options by consequences, uncertainty and counterarguments
  • Reconsider stopping and monitored operation across two situation updates

Who it is for

  • Crisis leadership team members
  • Managers authorised to make crisis decisions
  • Deputy crisis team leaders

Topics

  • Mandate and decision needs
  • Facts, assumptions and information gaps
  • Conflicting objectives and options
  • Premature commitment and counterarguments
  • Implementation instructions and reassessment

Your result

Your crisis meeting materials connect an options comparison with specific assignments, owners and a time for reassessment.

Prerequisites

Leadership experience and basic knowledge of crisis management arrangements; authorised information about a decision situation for the case work, or a course case.

Format and approach

Planned as six to eight hours of self-paced study with written case decisions and self-checks with explanations.

Planned learning time: 6–8 hours

Enquire about this course

Expert · Classroom / In-house

Crisis Leadership and Decision Exercise

Crisis leadership means deciding with an incomplete picture and against the clock. Over three days you work through a crisis situation from your own organisation, make individual decisions and explain your choices, clarify roles in the leadership team and derive an improvement plan for your organisation.

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Advanced · Self-paced learning

Assessing Crisis Management Capability

How well is your area prepared for a crisis? Review records on crisis leadership, decisions and communication using themes from ISO 22361. Choose priority improvements and prepare to discuss them with management.

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Advanced · Self-paced learning

Crisis Information Management and Decision Logs

A crisis team needs a basis for decisions even when reports conflict. Prepare a situation report with a decision log and clarification requests. Record sources, uncertainty and open questions so the basis for decisions and later corrections remains clear.

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