KR eCampusCourses coming soon

KR ECAMPUS

Choose your country

Select your country to switch to the right eCampus site.

My eCampus

Back to courses

Advanced · Self-paced learning

Crisis Information Management and Decision Logs

Inquiry This course is not yet bookable.

A crisis team needs a basis for decisions even when reports conflict. Prepare a situation report with a decision log and clarification requests. Record sources, uncertainty and open questions so the basis for decisions and later corrections remains clear.

Build a situation report for the crisis team from individual reports. Record their source and time, separate observations from assumptions and issue clarification requests. Keep changes and related decisions in the log.

In the course case, four messages report a site outage at 10:00; all originate from the same call. At 10:20 an independent operations report says only part of the building is affected. Update the situation report and decision log and ask site management to confirm the affected area.

A small source and handover helper is planned as a course companion. It links reports to their origin, open questions and follow-up actions. Keep your case file and update it when new information arrives.

What you will work on

  • Assess reports by source, timing and the limits of their claims
  • Create a decision-focused situation report that makes uncertainty visible
  • Update a situation report based on four messages from one source when an independent report arrives

Who it is for

  • Situation reporting leads and information managers in crisis teams
  • Crisis team members responsible for documentation or decision records
  • Managers and specialists preparing decision briefs for crisis leadership

Topics

  • Report provenance and information status
  • Observations, assumptions and assessments
  • Summarising for decision needs
  • Clarification tasks and updates
  • Decision log and correction trail

Your result

Your updated situation report records sources, report times, confirmed facts and later corrections. The decision log shows what information each decision relied on.

Prerequisites

Basic knowledge of how crisis teams work and authorised access to information about report recipients and decision-making channels. A course case with reports can be used if such access is not available.

Format and approach

Planned as four to five hours of self-paced study with individual written situation reporting and explained self-checks.

Planned learning time: 4–5 hours

Enquire about this course

Advanced · Self-paced learning

Crisis Leadership and Decision-Making

Crisis leaders must make and explain decisions with incomplete information. Work through a leadership decision from your organisation or a course case, compare options and write instructions. Your guide records who decides, which counterarguments matter and when to review the decision.

Read the description

Expert · Classroom / In-house

Crisis Leadership and Decision Exercise

Crisis leadership means deciding with an incomplete picture and against the clock. Over three days you work through a crisis situation from your own organisation, make individual decisions and explain your choices, clarify roles in the leadership team and derive an improvement plan for your organisation.

Read the description

Advanced · Self-paced learning

Strategic Crisis Communications

When an incident becomes public, communication and leadership need coordinated statements. Decide whom to inform and who approves the message, then draft an initial statement with confirmed information, open questions and a time for the next update.

Read the description