How well is your area prepared for a crisis? Review records on crisis leadership, decisions and communication using themes from ISO 22361. Choose priority improvements and prepare to discuss them with management.
Review records on crisis leadership, decisions, communication and exercises for one organisational area. Using questions related to ISO 22361, record what the evidence shows, which questions remain open and which improvements take priority.
In the course case, the crisis plan names a deputy, but an exercise record shows that neither lead nor deputy was reached within the required time. Plan a repeat test, assess a further record for availability and authority, and adjust the deputy arrangement. Limit your assessment to the evidence available.
What you will work on
You define the assessment scope, mandate and decision rights for the crisis management capability diagnosis.
You assess crisis leadership, decision-making, communication and learning against explicit questions, separating evidence from assumptions.
You assess a repeat reachability test and improve deputy arrangements.
Who it is for
Crisis management officers and members of crisis teams
Heads of internal audit
Managers responsible for resilience or continuity programmes
Topics
Clarifying the mandate, assessment scope and decision rights
Developing assessment questions on crisis leadership and decision-making
Assessing situation reporting and communication
Reviewing exercises, learning and follow-up of improvements
Separating evidence gaps, assumptions and residual risks
Prioritising measures by effect, effort and dependencies
Your result
Your crisis capability assessment contains questions, findings and improvement actions. Use the revised deputy arrangement to check availability and authority in the next test.
Prerequisites
You should have experience in crisis management, continuity management or internal audit, and access to organisational records for one area. If that access is not available, you can use a documented substitute case. Prior knowledge of ISO 22361 is not required.
Format and approach
Planned: 8–10 hours of self-study, with selected assessment questions, annotated counterarguments and self-checks.
Crisis leadership means deciding with an incomplete picture and against the clock. Over three days you work through a crisis situation from your own organisation, make individual decisions and explain your choices, clarify roles in the leadership team and derive an improvement plan for your organisation.
Crisis leaders must make and explain decisions with incomplete information. Work through a leadership decision from your organisation or a course case, compare options and write instructions. Your guide records who decides, which counterarguments matter and when to review the decision.
Prepare a crisis management exercise for your organisation or using a course case. Develop a scenario, write the injects and define what observers should look for. Work through an exercise sequence and revise your inject and evaluation plan for further preparation.