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Advanced · Self-paced learning

Assessing Crisis Management Capability

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How well is your area prepared for a crisis? Review records on crisis leadership, decisions and communication using themes from ISO 22361. Choose priority improvements and prepare to discuss them with management.

Review records on crisis leadership, decisions, communication and exercises for one organisational area. Using questions related to ISO 22361, record what the evidence shows, which questions remain open and which improvements take priority.

In the course case, the crisis plan names a deputy, but an exercise record shows that neither lead nor deputy was reached within the required time. Plan a repeat test, assess a further record for availability and authority, and adjust the deputy arrangement. Limit your assessment to the evidence available.

What you will work on

  • You define the assessment scope, mandate and decision rights for the crisis management capability diagnosis.
  • You assess crisis leadership, decision-making, communication and learning against explicit questions, separating evidence from assumptions.
  • You assess a repeat reachability test and improve deputy arrangements.

Who it is for

  • Crisis management officers and members of crisis teams
  • Heads of internal audit
  • Managers responsible for resilience or continuity programmes

Topics

  • Clarifying the mandate, assessment scope and decision rights
  • Developing assessment questions on crisis leadership and decision-making
  • Assessing situation reporting and communication
  • Reviewing exercises, learning and follow-up of improvements
  • Separating evidence gaps, assumptions and residual risks
  • Prioritising measures by effect, effort and dependencies

Your result

Your crisis capability assessment contains questions, findings and improvement actions. Use the revised deputy arrangement to check availability and authority in the next test.

Prerequisites

You should have experience in crisis management, continuity management or internal audit, and access to organisational records for one area. If that access is not available, you can use a documented substitute case. Prior knowledge of ISO 22361 is not required.

Format and approach

Planned: 8–10 hours of self-study, with selected assessment questions, annotated counterarguments and self-checks.

Planned learning time: 8–10 hours

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