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Advanced · Self-paced learning

Critical Entity Resilience: From Assessment to Action

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During a power outage, a water service needs a contractor's mobile pumps. The contractor also serves other customers and needs water for its own operations. Determine what minimum service remains possible under those conditions.

Compare committed capacity, internal reserves and reduced operation using lead times and available resources. Walk through simultaneous requests for support and revise your measures when the same resources are needed twice. Use the case or a critical service in your organisation to create a resilience programme covering dependencies, measures and the support procedure.

The CER Directive provides the EU framework. National implementation and specific legal duties require separate review; operational commitments must be agreed with the responsible parties.

What you will work on

  • You define a critical service, its organisational boundary and relevant dependencies in a traceable way.
  • You assign accountability, decision rights and escalation points so that overlaps and gaps become visible.
  • You work through simultaneous requests for support in the case.

Who it is for

  • Resilience and continuity leads
  • Critical service owners
  • Risk and compliance managers

Topics

  • Defining critical services and the scope of the programme
  • All-hazard profile: hazards, dependencies and impacts
  • Accountability, decision rights and escalation
  • Prioritising resilience measures and linking them to evidence
  • Managing and reviewing the programme and adjusting it in light of the results
  • Handling assumptions, evidence gaps and national implementation

Your result

Your resilience programme connects a critical service with dependencies, measures and a worked support procedure. Use the completed version for further planning.

Prerequisites

Experience in operations, risk management, continuity management or governance of a critical service. You need access to basic information about services, dependencies and responsibilities; where details are missing or confidential, you can use a clearly labelled substitute case. Legal expertise is not a prerequisite.

Format and approach

Planned: 8–10 hours of self-study with short explanations, templates and self-checks. Work with a case from your organisation or a course case; individual specialist support is not required for the core tasks.

Regulatory scope: European Union.

Planned learning time: 8–10 hours

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Advanced · Self-paced learning

All-Hazards Risk Assessment for Critical Services

Two fallback sites appear independent but receive power through the same substation. Flooding or a technical failure could affect both. Examine shared dependencies and compare ways to address them. Use your analysis for further work on the service in your organisation.

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Expert · Self-paced learning

Organisational Resilience Engineer

Which service must your organisation sustain under pressure? Examine what that service depends on, what preparations already exist and where improvements are needed. Develop a resilience diagnosis, a 90-day plan for your area and a brief for the next management decision.

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