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Advanced · Self-paced learning

Managing Workplace Violence Prevention

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A night-shift employee reports a threat, but the designated HR contact is unavailable until morning. Develop a reporting route with reachable contacts and a procedure for immediate danger, so protection and support can be organised at night.

Identify an accessible backup contact and establish how the designated emergency route is activated immediately in an acute situation. Non-urgent concerns go to the responsible specialist function. Recheck the procedure if the manager cannot be used as a contact, and limit sensitive information to the roles that need it.

Take away your completed reporting and support procedure for further coordination in your area. The course does not provide individual assessments of dangerousness, therapy or practical de-escalation training.

What you will work on

  • Describe organisational risk situations in a workplace area without labelling individuals
  • Assign reporting routes, immediate escalation and responsibility for specialist assessment to roles
  • Handle a night-shift report when the HR contact is unavailable

Who it is for

  • HR managers
  • Corporate security professionals
  • Site and operations leaders

Topics

  • Workplace area, activities and possible violence scenarios
  • Reporting routes, accessibility and confidentiality
  • Immediate danger and urgent escalation
  • Specialist assessment of non-urgent concerns and authority limits
  • Protective measures, support for people affected and follow-up

Your result

Your reporting and support procedure identifies reachable contacts, urgent escalation, protection and follow-up. Coordinate it with the responsible functions for your area.

Prerequisites

Familiarity with HR or security processes. Work on an area of your organisation or, if information is missing or confidential, use a structurally similar substitute case. Participants need not disclose personal experiences of violence.

Format and approach

Planned: 4–5 hours of self-study, with process drafting and self-checks with explanations.

Planned learning time: 4–5 hours

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Advanced · Self-paced learning

Coordinating Organisational Emergency Preparedness

Create an alerting and handover procedure for a site and work through a night-time emergency report. Establish who receives the report, who takes over if the first contact is unavailable and what information should be passed to external responders. Use your site’s arrangements or a fictional case.

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Advanced · Self-paced learning

Building a Crisis Management Team

A crisis management team needs a clear mandate, reachable people in key roles and defined decision routes. Draft crisis management arrangements for your organisation and examine them against an escalation case. The result is a crisis management team charter for discussion with senior management.

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Advanced · Self-paced learning

Cyber Crisis Management: The First 120 Minutes

Disconnecting an affected system immediately can limit the spread of a cyber incident, but it also interrupts a critical service. In this course, you decide how to proceed during the first 120 minutes: define the escalation route, prepare a situation picture and issue initial instructions.

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