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Advanced · Self-paced learning

Redesigning Business Processes with AI

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Redesign a business process within your area of responsibility. First map the current workflow and identify steps that could be removed or simplified without AI. Then design an AI-supported alternative, specifying who decides, checks the results and handles exceptions.

Work through both alternatives with complete, missing and conflicting information. In the course case, a team processes applications across several handovers and a specialist decides on exceptions. Compare the full effort, including checking and corrections, to judge whether AI offers a clear advantage over the simplified workflow.

Take away a target process tested against the case, with working instructions, roles, checks, handovers and exception routes. You can discuss the draft with the people involved and use it to seek approval or plan a first pilot. If your own process information is unavailable or confidential, use the example case.

A personal AI work card keeps your task, sources, review criteria, improved instructions and worked examples together for later use.

What you will work on

  • Break a process into steps and identify where decisions are made and work is handed over. Compare it with a simpler alternative to decide whether and where to use AI.
  • Design a process with or without AI, specifying who is responsible, how work is checked and what happens when something goes wrong.
  • Work through complete, missing and conflicting information and check the proposed exception routes.

Who it is for

  • COO or operations director
  • Process owner
  • Head of an operational business unit

Topics

  • Mapping the current process and clarifying what you can decide
  • Dividing up tasks and identifying where AI could help
  • Responsibilities and handovers in the new process
  • Checks, approvals and exceptions
  • Examining assumptions about benefits, costs and checks
  • Considering objections, revising the proposal and trying it at work

Your result

Your tested target process identifies who does and checks the work and who decides on exceptions. Use the instructions to discuss the workflow with participants and prepare a pilot.

Prerequisites

Experience of responsibility for a business process or an operational area. You need a process description, information about the people involved and basic information about the data and systems. If this is unavailable or confidential, you can use an example case.

Format and approach

Planned self-study over 8–10 hours, mostly spent on your process design. The course includes short explanations, templates, an annotated example and self-checks. You discuss the proposal with the people involved when you try it at work.

Planned learning time: 8–10 hours

Enquire about this course

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