Plan limited emergency operation for a health service: what care can the available teams maintain, and when must another partner take over? Take the plan forward with the parties involved.
In the course case, minimum service needs two of three teams. A partner is unavailable while additional cases arrive. The third team can cover additional internal demand or accompany a handover. Set the service scope, allocate teams and check whether another partner has actually confirmed capacity.
Take away your emergency operation and handover plan for further work with the parties involved. Patient-specific decisions remain with health professionals.
What you will work on
Prioritise the consequences of an interruption to a health service
Identify and justify minimum resources and alternatives for limited service delivery
Allocate teams and plan a handover when a partner fails and demand rises in the case
Who it is for
Healthcare executives and service leaders
Healthcare continuity managers
Clinical and nursing service managers
Topics
Service scope and consequences for care
Staffing, technology and supply dependencies
Minimum provision and limited operations
Capacity limits and external handovers
Service restoration and review
Your result
Your emergency operation and handover plan shows what minimum service available staff can provide and where confirmed partner capacity is needed.
Prerequisites
Knowledge of a health service and its organisational responsibilities. Process and resource information is sufficient; patient records are not required. An example case can be used.
Format and approach
Planned self-study course: 6–8 hours of work, guided case work and self-checks for your own review.
Create a first continuity plan for a critical process in your organisation. Define the minimum service needed during a disruption, its dependencies and the steps for recovery. The plan records responsibilities, assumptions and open decisions for discussion with the process owner.
Examine a business process from your area of responsibility, assess the consequences of interruption and develop a recovery plan. Agree priorities and resources with other participants and revise your contribution after feedback from another professional role.
Plan your organisation’s business continuity programme: decide which goals come first, who will do the work and what resources are available. You also plan how to involve staff and review progress. The result is an annual programme with assignments, staff hours and a procedure for a rehearsal.