KR eCampusCourses coming soon

KR ECAMPUS

Choose your country

Select your country to switch to the right eCampus site.

My eCampus

Back to courses

Advanced · Self-paced learning

Public-Service Continuity and Crisis Coordination

Inquiry This course is not yet bookable.

When an administrative system fails, people still need access to the service. Design a limited alternative route and plan how cases will later return to the system.

In the course case, the application system is unavailable. An online-only form would exclude people without internet access. Design telephone or in-person intake, secure handover for substantive processing and a record of the backlog. When telephone capacity is limited, prioritise and provide another route.

Take away a continuity procedure you have worked through in the case. It sets out responsibilities and the steps for resuming service. Applicable legal requirements require separate review.

What you will work on

  • Define a core public service and the consequences of its interruption
  • Justify alternatives and minimum resources for continuity
  • You walk through the fallback when a participating body is unavailable.

Who it is for

  • Public administration and local government leaders
  • Heads of public service departments
  • Continuity and crisis coordinators

Topics

  • Public responsibilities and service priorities
  • Time-dependent consequences and affected groups
  • Systems, staffing and premises dependencies
  • Limited service provision and accessibility
  • Handovers, situation reporting and resumption

Your result

Your continuity procedure describes an accessible alternative route, how to record outstanding cases and how to transfer them when the administrative system resumes.

Prerequisites

Insight into a public service and its organisational interfaces. Anonymised process information or an example case is sufficient; sensitive citizen records are not required.

Format and approach

Planned self-study with 6–8 hours of work, case variations and explanatory self-checks. A separate test is planned.

Planned learning time: 6–8 hours

Enquire about this course

Advanced · Self-paced learning

Leading AI Transformation in the Public Sector

AI is proposed to sort online applications. How can people without internet access still reach the service, and who makes the substantive decision? Design an administrative workflow that brings together AI support, human processing and access.

Read the description

Advanced · Self-paced learning

Business Continuity Essentials for Managers

Create a first continuity plan for a critical process in your organisation. Define the minimum service needed during a disruption, its dependencies and the steps for recovery. The plan records responsibilities, assumptions and open decisions for discussion with the process owner.

Read the description