Crisis leadership means deciding with an incomplete picture and against the clock. Over three days you work through a crisis situation from your own organisation, make individual decisions and explain your choices, clarify roles in the leadership team and derive an improvement plan for your organisation.
Work through a crisis situation from your organisation or a comparable example case. Assess the situation, make your own decisions and explain your reasons. Separate observations from assumptions and consider dissenting technical or stakeholder perspectives. In rotating roles, practise keeping the substantive decision separate from process leadership.
Each participant documents their decisions and the conditions behind them. The leadership team also assesses and updates the situation together and prepares a prioritised improvement plan. Take the working materials forward to your next crisis-team exercise or use them as a template for crisis preparedness.
In the case, IT reports an outage while operations has only partial information; another site is affected later. Decide from your role, issue assignments and assess delayed feedback against the information available at the time.
What you will work on
You assess an incomplete crisis picture, separate verified observations from assumptions and name the next three decisions to be taken.
You make a leadership decision, justify it through the situation picture, options and side effects, and state the condition under which you would revise it.
You track execution of assignments across several situation updates.
Who it is for
Executive and senior leadership
Crisis team leads and functional owners in IT, operations or communications
Risk, business continuity and security leads
Topics
Situation picture under uncertainty: distinguishing observation, assumption, forecast and open decisions
Decision rights and escalation: who decides, who dissents, who informs
P-DRIVEN situation assessment: four phases and 16 steps with separate Owner and Facilitator responsibilities
Testing decisions under time pressure: options, side effects, revision and stop criteria
Dissent and perspective shift: bringing operational, IT, legal and communications objections into the decision
From exercise to improvement plan: prioritising findings and assigning owners and review points
Your result
Your crisis working materials, used in the team exercise, connect the situation board, meeting procedure and task log with specific improvements for the next exercise.
Prerequisites
Experience in a leadership or crisis-team role, or comparable decision-making authority. Access to a crisis or emergency situation in your own organisation, at least its process, roles and decision paths. Where this information is unavailable or confidential, a comparable example case is used. No prior knowledge of the P-DRIVEN method is required.
Format and approach
Three days in person are planned, with short expert inputs, predominantly scenario-based situation work and repeated decision rounds. Each participant works on individual decisions alongside the team exercise. For sites without suitable exercise infrastructure, an analogue fallback with a situation board, scenario materials and prepared incoming reports is planned. The format is designed for an executive circle or an in-house leadership team; mixed groups work with example cases.
Prepare a crisis management exercise for your organisation or using a course case. Develop a scenario, write the injects and define what observers should look for. Work through an exercise sequence and revise your inject and evaluation plan for further preparation.
Crisis leaders must make and explain decisions with incomplete information. Work through a leadership decision from your organisation or a course case, compare options and write instructions. Your guide records who decides, which counterarguments matter and when to review the decision.
When preparing a crisis exercise, you need to decide who makes substantive decisions and who guides the process. P-DRIVEN Foundation introduces four phases and 16 steps. Assign the roles for a case and prepare an initial exercise.